Customer Care: Window Basics
Warranty
All window manufactures provide some type of warranty on the windows they produce. In most instances the warranties provided for quality windows are very similar. Below you will see a very basic overview of the type of warranty you should expect to accompany your windows. General Warranty Information: ** 10-year warranty, all parts and pieces of the window shall be free from defects in material and workmanship that would render the window unserviceable. 20-year warranty on glass against any defect in material or workmanship. Replacement of the defective glass at 100% coverage for the first 10 years and 50% coverage for the second 10 years. For more information or to review the actual warranty on products purchased through Old Mission Windows please refer to the following web sites.
www.kolbe-Kolbe.com
www.solaris-intl.com
www.velux-america.com
www.thermatru.com
** Most manufacturer warranties only cover the cost of the product to be replaced and do not cover any labor cost. At Old Mission Windows we provide a labor warranty for the first 18 months. Any service call that is made within the first 18 months dealing with a warranty or service issue will not incur any labor charges.
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